Category
SHSM
Duration
Half-Day
Grade
Grade 11, Grade 12
On-a-Roll In Your Schoolyard
No
Season
Year-Round
Program Outline
Students learn the fundamental components in delivering effective customer service from the initial greeting to the concluding of interactions. The customer service principles will be enlivened through the completion of an interactive speed dating exercise. Students will then demonstrate their learning by assuming the role of a front line staff member at the Ganaraska Forest Centre, whereupon they will be confronted by actors bringing to life customer services scenarios that are authentic to their SHSM sector.
Education
Education Staff
Please contact us on how we may help in presenting the appropriate safety, supervision and risk management information to your administrators or if you have further questions for GRCA Teachers and programming.
education@grca.on.ca
T: 905.885.8173
Administration Office
2216 County Road 28
Port Hope, ON L1A 3V8
T: 905.885.8173
F: 905.885.9824
Ganaraska Forest Centre
10585 Cold Springs Camp Road
Campbellcroft, ON L0A 1B0
T: 905.885.8173
F: 905.797.2545