Category
SHSM
Duration
Half-Day
Grade
Grade 11, Grade 12
On-a-Roll In Your Schoolyard
No
Season
Year-Round
Program Outline
Students learn the fundamental components in delivering effective customer service from the initial greeting to the concluding of interactions. The customer service principles will be enlivened through the completion of an interactive speed dating exercise. Students will then demonstrate their learning by assuming the role of a front line staff member at the Ganaraska Forest Centre, whereupon they will be confronted by actors bringing to life customer services scenarios that are authentic to their SHSM sector.